I haven't been able to sign up, what can I do next? This means we haven't been able to verify your details and identity. We take security extremely seriously – as we want to make we're giving access to the right person. You may have not been able to sign up with us because: You've got less than 2 years of address history in Australia. You've entered your details incorrectly or with a typo (name, date of birth, address history, or your document details). You've entered a shortened or incorrectly hyphenated name. If you haven't been able to sign up twice – you’ll need to delete your ClearScore account (in 'My Account') and sign up again on our homepage. Related articles I can't log into my ClearScore account How do I sign up? What information do I need to sign up with ClearScore? I haven’t received a verification email Why have I been asked to provide my personal details?