That’s because we consider some of our emails to be ‘core communications’ - they’re a key part of our service which you agree to when you create an account.
We want you to have control over what lands in your inbox, but certain emails are necessary for our service. We believe being informed about your finances is the first step to improving them, so when you unsubscribe, we’ll only send you our core emails.
Our core communications are:
- The 'New Report' email (letting you know when your new report is ready).
- Key company updates and any news that affect our T&Cs.
- Security updates (e.g. if your account is showing some suspicious activity).