Signing up & logging in

Signing Up

• How do I sign up?
• What information do I need to sign up with ClearScore?
• Why have I been asked to provide my personal details?
• I’ve failed sign up, what do I do next?
• I haven’t received a verification email

Logging In

• How do I reset my password?
• Why is my account locked?
• I can't log into my ClearScore account

Two-Factor-Authentication (2FA)

• How often will I have to complete Two-Factor Authentication?
• What happens if I lose my phone?
• What happens after I’ve enabled Two-Factor Authentication?
• How do I enable/disable Two-Factor Authentication?
• Is Two-Factor-Authentication compulsory?
• Is Two-Factor Authentication the same as Multi Factor Authentication (MFA)?

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Unsubscribing

• Can I unsubscribe from ‘Upcoming change’ emails/alerts?
• How do I unsubscribe from ClearScore emails?
• Why can’t I unsubscribe from my monthly report email?