If the credit provider you’ve contacted doesn’t agree with your correction, they’ll need to provide you with reasons why.
If you’re still not satisfied with the decision, you can appeal this via the External Dispute Resolution scheme (EDR) or the Office of the Australian Information Commissioner (OAIC). You can also raise a complaint with AFCA.
Contact any other relevant organisations
Check out our article for more tips on what to do if you think your identity has been stolen.