Why was I told I had already signed up?
How do I sign up when I don’t have more than 2 years at an Australian address?
I don't have an email address. How can I sign up?
Who is Persona, and what do they do?
Why have I been asked to provide ID documents?
I tried signing up, but my identity was not verified. What can I do?
What ID documents do you accept?
How do I sign up?
I’m having trouble signing up - what should I do?
Why haven’t I received my verification email?

Who is Persona, and what do they do?

Persona helps us verify your identity. They're a trusted company that ensures only you can access your account and helps prevent fraud.

To learn more about how we keep you safe, visit our Fraud and Security articles.

Articles in this section

Related articles