My Account
Need more information on signing up, logging in, or unsubscribing?
Signing Up
- Why was I told I had already signed up?
- How do I sign up when I don’t have more than 2 years at an Australian address?
- I don't have an email address. How can I sign up?
- Who is Persona, and what do they do?
- Why have I been asked to provide ID documents?
- I tried signing up, but my identity was not verified. What can I do?
Logging In
Credit Health
Updating my details
Address
Security
- What is Two-Factor Authentication?
- Is Two-Factor Authentication the same as Multi Factor Authentication (MFA)?
- How do I enable/disable Two-Factor Authentication?
- What happens after I’ve enabled Two-Factor Authentication?
- I can't get my code (2FA)
- What happens if I lose my phone?
Unsubscribing
Credit Simple Transfer
- When will Credit Simple close down and what can I do?
- How do I transfer my account from Credit Simple to ClearScore?
- What happens if I don't transfer my Credit Simple account to ClearScore?
- Is transferring my Credit Simple account to ClearScore safe?
- Will transferring to ClearScore impact my credit score?
- I already have a ClearScore account. What should I do?