My Account

Signing Up

• Why was I told I had already signed up?
• How do I sign up when I don’t have more than 2 years at an Australian address?
• I don't have an email address. How can I sign up?
• Who is Persona, and what do they do?
• Why have I been asked to provide ID documents?
• I tried signing up, but my identity was not verified. What can I do?

See all 10 articles

Logging In

• Why can’t I log into ClearScore via Internet Explorer 11?
• How do I reset my password?
• Why is my account locked?
• I can't log into my ClearScore account

Credit Health

• Welcome to Credit Health
• What is credit health?
• What is income and essential spending?
• What is disposable income?
• What is debt-to-income ratio?
• What is a lender risk indicator?

Updating my details

• How can I delete my account?
• How can I change my name on my ClearScore account?
• How can I verify my email address?
• Can I print, download or share my credit report?
• How can I update my personal details?

Address

• How can I update my address?
• There's an incorrect address on my report, what do I do?
• My Address isn’t available

Security

• What is Two-Factor Authentication?
• Is Two-Factor Authentication the same as Multi Factor Authentication (MFA)?
• How do I enable/disable Two-Factor Authentication?
• What happens after I’ve enabled Two-Factor Authentication?
• I can't get my code (2FA)
• What happens if I lose my phone?

See all 8 articles

Unsubscribing

• How to change your quotation searches preferences?
• How to unsubscribe from emails or alerts?
• Why can’t I unsubscribe from my monthly report email?

Credit Simple Transfer

• When will Credit Simple close down and what can I do?
• How do I transfer my account from Credit Simple to ClearScore?
• What happens if I don't transfer my Credit Simple account to ClearScore?
• Is transferring my Credit Simple account to ClearScore safe?
• Will transferring to ClearScore impact my credit score?
• I already have a ClearScore account. What should I do?

See all 9 articles