Caisey is ClearScore’s AI beta feature. You may see Caisey in your ClearScore account as a chatbot or as part of your credit report summary.
Caisey is designed to help explain information in your ClearScore account, including information from your credit report.
Caisey uses AI to generate responses, which means it may sometimes make mistakes. If something Caisey says does not match what you can see in your credit report, please press the thumbs up so we can take on this feedback.
Can Caisey answer any questions?
No. Caisey is intended to help with information related to your ClearScore account and credit report.
Caisey should not be used for specialist advice, including legal, medical, benefits, mortgage, or financial advice. If you need advice in one of these areas, you should speak to a qualified professional or the relevant organisation.
Is Caisey always accurate?
Caisey can make mistakes. We’ve seen examples where Caisey may give an answer that is unclear, incorrect, or does not match the information shown on a user’s credit report. Caisey is built on AI technology which means it’s not always perfect.
If you think Caisey has given you the wrong information, please contact us and include:
- the question you asked
- the answer Caisey gave
- what you think is wrong
- screenshots, if you have them
This helps us investigate and pass feedback to the right team.