Caisey uses AI to help explain information in your ClearScore account and credit report. Because Caisey is powered by AI, it may sometimes make mistakes.
For example, Caisey may sometimes give an answer that does not match the information shown on your credit report, refers to the wrong information, or gives an explanation that is unclear.
If this happens, please check your credit report directly. Your credit report is the best place to check the information currently showing in your ClearScore account.
What should I do if Caisey’s answer looks wrong?
Please contact us and include as much information as you can, such as:
- the question you asked Caisey
- the answer Caisey gave
- what you believe is incorrect
- screenshots, if you have them
This helps us investigate and pass feedback to the relevant team.
Does Caisey change my credit report?
No. Caisey does not change your credit report or your credit score. Caisey is there to help explain information shown in your ClearScore account.