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I haven't been able to sign up, what can I do next?

This means we haven't been able to verify your details and identity. We take security extremely seriously – as we want to make sure we're only giving you, access to your credit report and personal information.
 
You may have not been able to sign up with us because:
  • You've got less than 2 years of address history in Australia. To sign up, you must have at least 2 years of address history in Australia.
  • You've entered your details incorrectly (name, date of birth, address history, or your document details).
  • You've entered a shortened or incorrectly hyphenated name.
If you haven't been able to sign up twice – you’ll need to delete your ClearScore account (in 'My Account') and sign up again on our homepage.

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