Unfortunately, this means we’ve been unable to verify your details and identity. We take security extremely seriously as we want to make sure we are giving only you, access to your credit report and personal information.
This might have happened because:
- We’ve been unable to verify your identity against government data sources.
- You may have accidentally entered your details incorrectly (name, date of birth, address history, or your document details).
Please be aware that we won’t be able to match you correctly if you use a shortened name or incorrectly hyphenate your name.
If you’ve been unable to register with us and think you might have entered your details incorrectly, you’ll need to delete your ClearScore account (via 'My Account'), and start again from the homepage here.
We’re really sorry for the inconvenience. If you have any other queries, please get in touch with us below by selecting 'Get in touch'.