If something is incorrect or missing from your report, you can follow these steps:
1. Contact the bank/lender/local council/court or financial institution directly
Contact the provider to check why the information they’re sharing for you isn’t correct. If they agree to update this, check which credit bureaus they share information with.
Allow up to 6 weeks for the new information to show on credit reports. If they don’t share information with Experian, our partner data provider, the information will not show on your ClearScore reports.
This is because the report we show is provided by them.
2. Raise a dispute with credit bureaus
If you’re unable to get this resolved with the bank or lender, you can raise it as a dispute with Experian. Simply visit the Experian Corrections Portal and click Raise and track your request online via the CreditConnect portal.
3. If your lender/provider doesn’t agree
Sometimes, the credit provider won’t agree with your correction. If this is the case, they’ll need to provide you with reasons why they disagree.