If something is incorrect or missing from your report, you can follow these steps:
1. Contact the bank/lender/local council/court or financial institution directly
Contact the provider to check why the information they’re sharing for you isn’t correct. If they agree to update this, check which credit bureaus they share information with.
Allow up to 6 weeks for the new information to show on credit reports. If they don’t share information with illion or Experian, our partner data providers, the information will not show on your ClearScore reports.
This is because the reports we show are provided by them.
2. Raise a dispute with credit bureaus
If you’re unable to get this resolved with the bank or lender, you can raise it as a dispute with the credit bureaus. If the lender or provider shares information with illion or Experian (our partner data providers), we can raise this on your behalf, please use our messenger in the bottom right corner of this page, we'll guide you through the process.
Before we can forward your dispute – make sure your ClearScore email address is verified. Use our chat messenger at the bottom right hand side of this page to raise a dispute.
3. If your lender/provider doesn’t agree
Sometimes, the credit provider won’t agree with your correction. If this is the case, they’ll need to provide you with reasons why they disagree.