If a loved one has passed away, it’s best to contact the Australian credit reporting bodies directly: Experian, illion and Equifax Australia.
Each provider can help with closing or updating your loved one’s credit file and can add a ‘Deceased’ indicator to prevent potential identity fraud.
You’ll generally need to provide:
A copy of the death certificate
Evidence showing you’re authorised to act on behalf of the estate (such as probate or letters of administration)
It’s recommended to contact all three to make sure the information is consistent.
How do I close their ClearScore account?
If you need to close a deceased loved one’s ClearScore account, please reach out through the messenger on this page. We’ll guide you through the process with care.